Studio Policies

CLASS CANCELLATIONS & NO-SHOWS:

At SKY Mind and Body, class space is limited, and each reservation holds a spot that could otherwise be made available to another client.

We require cancellations to be made at least 2 hours before the scheduled class start time.

Cancellations made within the 2-hour window are considered a late cancellation and are subject to a $10 late cancellation fee.

Clients who reserve a class and do not attend without canceling will be considered a no-show and are subject to a $15 no-show fee.

Late cancellation and no-show fees are non-refundable.

PURCHASE & REFUND POLICY – DROP-INS, CLASS PACKS & INTRODUCTORY OFFERS:

At SKY Mind and Body, we are committed to providing our clients with the best possible experience. Due to the nature of our services, all purchases of drop-in classes, class packs, and introductory offers are considered final and non-refundable, except under the following circumstances:

• A duplicate purchase was made in error.
• A billing or payment-processing error occurred.
• A class was canceled by SKY Mind and Body and no reasonable alternative was provided.

Refunds will not be issued for non-attendance, scheduling conflicts, unused classes, or change of mind. We encourage clients to review class schedules and availability prior to completing a purchase.

CANCELLATION & REFUND POLICY:

Payments made to SKY Mind and Body are final and non-refundable once processed, except in cases of:

• Duplicate charges
• Billing or payment-processing errors
• Other exceptional circumstances reviewed and approved by management

Cancellation requests must be submitted in writing to info@skymindandbody.com.

To prevent an upcoming renewal or charge, cancellation requests must be received at least 7 calendar days prior to the next scheduled billing date. Requests submitted after the required notice period will not be eligible for a refund once the scheduled payment has been processed.

All cancellation requests are subject to review in accordance with the terms and conditions agreed to at the time of purchase.

MEMBERSHIP PAUSE POLICY:

At SKY Mind and Body, membership pauses are available only for medical reasons that temporarily prevent a member from participating in classes.

To request a membership pause, the member must email info@skymindandbody.com and provide documentation from a licensed physician confirming the medical need for the pause and the recommended period of time away from physical activity.

All pause requests and supporting documentation must be submitted by email and are subject to review and approval by SKY Mind and Body. Travel, vacations, work or school schedules, and other personal circumstances do not qualify for a membership pause.

An approved pause temporarily suspends the membership for the approved period and does not constitute a cancellation.